The following content is an automated AI translation from the German version.

The SHIJI DAYLIGHT PMS interface enables vouchers to be redeemed directly in the PMS. Voucher validation and redemption are performed via the Shiji Loyalty Middleware and the connection to incert.

This means there is no need to access the incert system separately. The current voucher status and available remaining balance are retrieved directly from incert and taken into account during redemption.

If you are interested in such an interface, we would be happy to hear from you at sales@incert.at. The interface must also be ordered and activated by Shiji.

Process

1. Open the desired guest account (Guest Folio).
2. Open the additional actions (…) and select the "View Billing" view.
3. Then open the payment window via "Settlement" or via the "Payment Only" option in the additional actions (…) menu.
4. Select the Transaction Code configured for the incert interface.
5. Enter the voucher code in the "Voucher Number" field.

6. Using "Check Balance", the current voucher status and available voucher value are retrieved from incert via the Shiji Loyalty Middleware.

   

7. If the invoice amount exceeds the available voucher value, a warning message is displayed and the payment cannot be completed.
8. The amount must be adjusted to the available voucher value or a lower amount. The entered amount may exceed the folio amount. In this case, the difference is treated as change / remaining balance.

9. Clicking "Settle" transfers the voucher redemption to incert.

   

10. The successful voucher redemption is displayed as a payment in the folio.
11. Any remaining invoice amount can be settled using additional vouchers or other payment methods.
12. The invoice can then be generated via "Settle and Generate".

Please note that we cannot provide assistance with actions in third-party systems. This description has been prepared to the best of our knowledge. If in doubt or if you have any questions, please contact the system provider directly.

Cancellation of a redemption

A completed voucher redemption can be cancelled via the folio.

1. Select the transaction to be cancelled.
2. Open the additional actions (…) and select "Refund".
3. Enter an internal note if required.
4. Clicking "Refund" transfers the voucher redemption cancellation via the Shiji Loyalty Middleware to incert.
5. The refund transaction is then displayed in the folio. The original transaction is marked as "refunded" (cancelled / refunded).

Setup

For the integration to function correctly, the following settings must be checked and configured in SHIJI DAYLIGHT PMS:

• The Transaction Code defines the payment method through which voucher redemptions are posted in the guest account (Guest Folio). A separate Transaction Code should be created for the incert integration. This allows voucher redemptions to be uniquely identified and correctly assigned in the system. The name of the Transaction Code can be chosen freely. However, the standard designation should not contain "Loyalty", as this term is already used in incert for a specific voucher type.
• The Redemption Validation Rule Group defines restrictions under which conditions vouchers can be redeemed. For standard incert interfaces, this field should remain empty so that all valid vouchers can be redeemed correctly.
• The Support Partial Redeem setting should be enabled for incert interfaces so that if the voucher value exceeds the open invoice amount, only the required amount is redeemed and the remaining balance can continue to be used.

Please note that we cannot provide assistance with actions in third-party systems. This description has been prepared to the best of our knowledge. If in doubt or if you have any questions, please contact the system provider directly.

Important notes

• The Transaction Code must be configured correctly so that voucher redemptions can be uniquely identified in the system.
• The Redemption Validation Rule Group should remain empty for standard incert integrations. Otherwise, redemption restrictions may apply even when multiple vouchers are redeemed on the same folio.
• The Support Partial Redeem setting should be enabled to allow partial voucher redemptions.
• Redemption of vouchers with a value of €0 is currently not possible.
• The display and handling of remaining balances is the responsibility of the PMS system.
• Voucher validation is performed using the current voucher status in incert. The expiry date is used for display purposes only.