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Your guests can redeem vouchers directly in the HotelPartner booking process during the booking. The voucher is checked in incert and automatically redeemed in the background.

If you are interested in such an interface, we look forward to hearing from you at sales@incert.at. In addition, the interface must also be commissioned from HotelPartner .

Process

1. In the booking process of HotelPartner , the guest can enter a voucher code in the "Voucher" field in the "Booking data" step
2. HotelPartner displays the voucher as a deduction from the total booking price.
3. Once the booking has been completed, the voucher is redeemed in incert by HotelPartner 

4. The booking is transferred to the PMS by HotelPartner  

   Please note that incert only has insight into the connection and processes between incert and HotelPartner . Further processing by HotelPartner or the transfer to other third-party systems (especially the PMS) is outside our sphere of influence. According to our information, voucher redemptions can be booked as a payment on the reservation for the following PMS systems: ASA, Infor, Protel IO, MEWS, Apaleo, Oracle Hospitality/OHIP (depending on the version)
   We recommend consulting with HotelPartner  to clarify whether and how the voucher redemption (and with which data) is visible in your HotelPartner after a booking.

5. The guest sees the redeemed voucher code as a "Promo Code" in their booking confirmation.
6. In the HotelPartner back office, the redeemed code and value are displayed in the reservation details.

Please note that we cannot provide assistance with actions in third-party systems. This description has been prepared to the best of our knowledge. In case of doubt or questions, please contact the system provider directly.

Example

Please note

• A maximum of one voucher code can be entered per booking
• There is no mapping to services / items.
• Partial redemptions are possible. The remaining value stays on the incert voucher and can be used for future redemptions. Package vouchers can also be configured so that partial redemption is not possible. HotelPartner then informs the guest that the remaining value will not be paid out.
• Vouchers without value (if sponsorship is managed without value) cannot be redeemed.
• Legacy vouchers imported into the incert system can be redeemed - however, incert can also prevent redemption if, for example, they were issued with trivial codes (e.g. sequential codes).
• Whether expired vouchers (past the validity date) or vouchers not yet paid for by the customer can be redeemed can be defined in incert.
• In portal systems, a statistical assignment of the redemption to a specific hotel within an incert system is possible if the hotels have individual/own booking pages.
• If a booking is cancelled, the voucher redemption is not automatically reversed via the interface. However, the individual redemptions are displayed in the booking details in the HotelPartner back office and can also be reversed there via the interface.
• The transfer of the booking including voucher redemption to other third-party systems (especially the PMS) is outside our sphere of influence.