The following content is an automated AI translation from the German version.
The Protel I/O integration enables incert to retrieve stay and guest data and transfer it to the LOY system in order to create profiles (at check-in/reservation) and automatically award points (at check-out).
Process
- Protel I/O transfers reservation and check-in/-out data to incert.
- incert evaluates the data in real time and processes it further.
- The guest is rewarded (either based on nights or revenue).
- Optional bidirectional functionality - point redemption in Protel
Bidirectional data transfer is possible. For this purpose, Protel retrieves club data (club level & points) for display in the PMS. Redemption of points during checkout is possible if the guest is a club member.
Please note that we cannot provide assistance with actions in third-party systems. This description has been prepared to the best of our knowledge. If in doubt or if you have any questions, please contact the system provider directly.
Use Cases
Rewarding revenue
Revenue rewards based on total amount or revenue type* (total_revenue, room, food, other)
incert receives the guest information from Protel after a successful stay. Depending on the configuration, the transferred revenue can also be divided into different revenue types. Certain items (e.g. local tax, infrastructure fee, ...) can also be excluded entirely from the revenue. The reward based on this information is only applied after the guest has departed.
Deviating or customized use cases require prior review.
Rewarding overnight stays
incert receives the guest information from Protel after a successful stay. The distinction between revenue types also enables rewards based on overnight stays (i.e. a fixed number of points per night/room). The reward based on this information is only applied after the guest has departed.
If you have any questions, your assigned project manager will support you during implementation.
Setup
If you already have an incert system, no additional information is required. Coordination takes place directly with the responsible installer.
The configuration in Protel must be carried out by the installer. The conversion factor and the minimum and maximum limits for point redemption must be defined there.
Important notes
- Bidirectional data transfer is possible. Redemption of points during checkout is possible if the guest is a club member. The conversion factor (currency: points) must be configured identically in Protel and incert.
- Point redemption only works if the minimum and maximum limits are met. If the invoice is cancelled, the point redemption is reversed.
- Differentiation of booking sources is currently under review.
- The possibility of a multi-property setup must be coordinated and reviewed with incert in advance.