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The Oracle Opera integration enables incert to process guest and stay data and forward it to the loyalty system in order to create profiles (at check-in/reservation) and automatically award points (at check-out). General information on rewarding stays can be found here.

If you are interested in such an interface, we look forward to hearing from you at sales@incert.at.

Process

1. OPERA transfers reservation and check-in/-out data to incert.
2. incert evaluates this data during the nightly job and processes it further.
3. The guest is rewarded (either based on nights or revenue).

Please note that we cannot provide support for actions within third-party systems. This description was created to the best of our knowledge. In case of doubt or further questions, please contact the system provider directly.

Use cases

Rewarding revenue

Revenue-based rewards according to total amount or revenue type* (total_revenue, room, food, other)

incert receives the guest information from Opera after the stay has been completed. Depending on configuration, the transferred revenues can be categorized into different revenue types. Rewards based on this information are issued only after the guest has departed.

Deviating or customized use cases require prior review.

Rewarding overnight stays

incert receives the guest information from Opera after the stay has been completed. The distinction between revenue types also enables rewards based on overnight stays (i.e., a fixed number of points per night/room). Rewards based on this information are issued only after the guest has departed.

If you have any questions, your assigned project manager will support you during the implementation phase.

Setup

If you already use an incert system, no additional information is required. The following data is needed for the setup:

• Chain Code
• Property Code
• Opera Version
• Property URL
• Optional: Enterprise ID (OCIM variant)

Important notes

• Multi-property setup: Multiple Opera systems can be connected to a single incert portal. The “Hotel ID” value is used within incert for statistical allocation. However, guest profile uniqueness across all properties must be ensured. This requires a prior review of the Opera setup by incert.
• Distinguishing direct bookings: Exceptions based on booking sources (e.g., Booking.com) are currently under review but not yet supported.

Bidirectional data exchange is currently under review. At this time, incert can only transfer one status value to Opera. Transmitting club level or point balance back to Opera is not currently possible.