The following content is an automated AI translation from the German version.
The AIDA integration allows incert to retrieve stay and guest data and transfer it to the LOY system in order to create profiles (at check-in/reservation) and automatically credit points (at check-out).
If you are interested in such an interface, we would be happy to hear from you at sales@incert.at. The interface must also be ordered from AIDA.
Process
- AIDA transfers data to incert upon reservation, check-in and check-out.
- incert evaluates the data in real time and processes it further.
- Depending on the configuration, the guest is rewarded either based on nights or revenue.
Please note that we cannot provide assistance with actions in third-party systems. This description has been prepared to the best of our knowledge. If in doubt or if you have any questions, please contact the system provider directly.
Use Cases
Rewarding revenue
Revenue rewards based on total amount or revenue type* (total_revenue, room, food, other)
Incert receives the guest information from AIDA after a successful stay. Depending on the configuration, the transferred revenue can also be divided into different revenue types. Certain items (e.g. local tax, infrastructure fee, ...) can also be excluded entirely from the revenue. The reward based on this information is only applied after the guest has checked out.
Any desired use cases that differ from this require prior review.
Rewarding overnight stays
Incert receives the guest information from AIDA after a successful stay. The distinction between revenue types also makes it possible to reward guests based on overnight stays (i.e. a fixed number of points per night/room). The reward based on this information is only applied after the guest has checked out.
If you have any questions, your assigned project manager will assist you during implementation.
Setup
If you already have an incert system, we do not require any additional information. Coordination takes place directly with the responsible installer. In this case, AIDA will receive the corresponding endpoint and API key from us for the integration.
Important notes
Bidirectional functionality is possible. For this purpose, AIDA retrieves club data from incert, such as points, club level and status. The club data is visible in the PMS.
- Cancellation behavior: If stays that have already been rewarded are cancelled, the reward is automatically deducted again, provided it has not yet been used.
- Multi-property setup is currently not supported and is under review!