The following content is an automated AI translation from the German version.
This article explains what to consider when the operator of your e-commerce system changes. If the operator of your incert system is changing, please give us sufficient advance notice so that we can advise you on the best approach.
If you are planning a change of operator, please contact beratung@incert.at well in advance. Ideally, review the implementation options beforehand to determine which might be suitable.
Implementation options
There are two main implementation options. Either the new operator continues using the existing system with certain changes (some you can make yourself, others require incert customer service), or an entirely new system is installed and configured, with outstanding vouchers transferred to it.
Implementation
Option 1:
Changes to the existing system
Option 2:
Transfer to a new system
Recommended approach
When the change is primarily legal, while the brand and content remain unchanged
When the brand is also changing, for example when a hotel is taken over by another hotel group
When strict separation of customer data between the previous and new operators is required
Lead time
At least 2 weeks' notice so that customer service can reliably schedule the change for the required date
Sufficient time to implement the new system together – we recommend 2 months' notice
Services to be ordered
If outstanding vouchers are not taken over collectively, but are instead settled with the original seller upon redemption: adjustments to the statistical allocation of previously sold vouchers.
If required: a new payment integration
If required: design adjustments or conversion to a standalone site
Implementation of the new system
Tasks
Please review the following tasks to prepare your system for the change in good time.
Option 1:
Changes to the existing system
Option 2:
Transfer to a new system
Content
Legal texts such as terms and conditions, the legal notice, contact details, and the privacy policy can be updated by you
System-wide SEO texts and any changes to the purchase receipt are handled by incert
Requested changes to emails (content, signature block, header image, subject, sender) are handled by incert
All content and settings are created afresh in the new system in cooperation with a project manager
Vouchers (already sold)
Remain unchanged in the system
Optional: vouchers can be assigned to a "Previous seller". This is particularly relevant if the new company does not take over all outstanding vouchers collectively, but instead settles redemptions with the previous seller.
If the system already uses partner settlement, incert must check in advance which adjustments are possible or necessary)
Outstanding vouchers (or the remaining balance of partially redeemed vouchers) are transferred to the new system
Product range (items)
Remain unchanged in the system, but can be updated by you (for example, if the company name appears on templates or in descriptions, or if SEO texts are configured for the item)
All content is created afresh in the new system in cooperation with a project manager
Payment & interfaces
The existing payment integration can remain in place, with changes made only at the payment provider. Alternatively, a new merchant account can be connected if required
Existing interfaces can remain in place or be adjusted if required (if there are changes to third-party systems)
Integration of a payment service provider – this can be the existing provider or a new supported provider
Integration & design adjustments
The existing integration remains in place
Or the system is embedded into a new website. In this case, incert needs to adapt it to that website.
Or the system will be displayed as a standalone site. In this case, incert needs to make adjustments (particularly to the header, footer, subdomain, and SSL certificate)
The new system's design is adapted to match the desired website