The following content is an automated AI translation from the German version.

In addition to online payment via a connected payment service provider (list of available providers), a "Cash on delivery" or "Payment in advance" payment method can also be configured. 

If you would like to offer these payment methods, there are no additional costs from incert, but they will most likely involve more operational work than online payment. If you are interested, we would be happy to hear from you at service@incert.at.

Cash on delivery

If you enable the "Cash on delivery" payment method, it can only be used with postal delivery (not with PDF download). In addition to the postage costs configurable across the system, you can optionally charge additional cash on delivery fees. You will receive the order by email as a postal delivery order and must send it to the customer as a cash on delivery shipment.

Payment in advance

If you enable the "Payment in advance" payment method, it can also only be used with postal delivery (not with PDF download). You will receive the order by email as a postal delivery order, and it will appear in the order list with the status "Open". Your bank details or bank transfer instructions will be printed on the customer's purchase receipt.

You must only send the voucher once you have verified receipt of payment in your bank account. In the order detail view, you can set the status to "Paid" to keep track of your orders. However, the voucher can already be redeemed regardless of the order status. Blocking the voucher would also be of little use, as the voucher is given as a gift and its holder will not know the payment status. It is therefore essential to avoid putting unpaid vouchers into circulation in the first place. 

1. The order status appears as "Open"
2. The order detail view allows you to change the status.
3. However, the voucher status is already "Unredeemed" (meaning the voucher can be redeemed!), even if the order status is "Open"
4. The purchase receipt for orders paid in advance can include the business's bank details or bank transfer instructions.

We recommend keeping unpaid vouchers out of circulation and only sending vouchers after payment has been received.

Tip – "Open orders" widget: Add the "Open orders" widget directly to your incert dashboard to keep track of orders paid in advance that still need to be checked, and mark them as paid directly from the home page.

Payment in advance with email delivery

In exceptional cases (particularly if you are currently unable to offer online payment), payment in advance can also be offered in combination with "manual email delivery". In this case, the customer does not receive the voucher by email immediately. A function can be configured to automatically email the corresponding voucher once you have verified receipt of payment and changed the order status to "Paid".