The following content is an automated AI translation from the German version.
This article provides guidance and sample text that you can use in a guide for partner businesses. It focuses on redemption partners of voucher portals.
Sections of a partner guide
We recommend covering at least the following topics in your communications with partners:
| Voucher information | Describe the new products. Learn more |
| Benefits of the vouchers | Highlight the benefits: strengthening the region, supporting local commerce, increasing visibility for regional businesses, creating local economic value, attracting voucher recipients as new customers, etc. |
| Benefits of incert | Highlight the benefits of the new system to encourage businesses to participate: immediate digital allocation of redemptions, transparency and traceability, security, additional customers, etc. |
| Contact | Give your partners a contact person within your organisation. Please note that incert is only permitted to provide direct support to you, not to your partners. |
| Information about legacy vouchers | If legacy vouchers have been imported, inform your partners that these vouchers are also redeemed through incert. |
| Login & password | Send partners their login details and instructions for logging in and resetting their password. Learn more |
| Redemption guide | Learn more |
| Settlement information | Inform your partners about reimbursement for redemptions. Learn more |
Sample text for a partner guide
General voucher information
Explain the new voucher product to your partners. It is particularly important that partners understand whether a voucher must be checked and redeemed immediately in real time. This is always necessary unless the vouchers are preprinted fixed-value vouchers with printed security features that do not support partial redemption.
Sample text
Customers can print vouchers as often as they like or save them on their smartphones. The only way to check whether a voucher can be redeemed and confirm its current value is to look it up and redeem it immediately in incert. This is the only way to ensure that the redeemed amount is allocated to you.
Guide to redemption via a web browser
Sample text
1. Log in through your web browser using your login details.
2. Enter the code directly in the "Redeem code" widget on the home page, or go to the "Check & redeem code" menu item and enter the code there.
3. The voucher is displayed with the status "Unredeemed", "Partially redeemed", "Redeemed", or "Cancelled". Only unredeemed or partially redeemed vouchers may be accepted. Redeem the voucher in full or for the desired partial amount. The displayed status and remaining balance of the voucher update immediately.
Note on partial redemptions: If a Print@Home voucher has a remaining balance after redemption, you can reprint the voucher with its current value or send it by email. However, this is not strictly necessary, as the existing voucher can also be used to redeem the remaining balance.
Note on quick redemption: Quick redemption allows vouchers to be redeemed immediately in full without opening the detailed redemption screen. This also makes it possible to redeem several vouchers quickly in succession.
You can also link directly to a video example of a redemption or embed it directly in an online guide:
| Link & QR code | Preview (click to enlarge) |
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Guide to redemption via the app
Sample text
1. Download the incert Mobile app to your smartphone and log in using your login details. Your login remains saved for future use.
2. Select "Search items" to enter the code, or "Scan code" to scan the barcode using your smartphone's camera
3. The voucher is displayed with the status "Unredeemed", "Partially redeemed", "Redeemed", or "Cancelled". Only unredeemed or partially redeemed vouchers may be accepted. Redeem the voucher in full or for the desired partial amount. The displayed status updates immediately.
Login & forgotten password
Send your partners the following information:
- Login URL for the browser & app
- Username (email address)
- One-time password for the first login (in the browser)
- Information on resetting the password
Sample text
You can use the same login details to sign in through a web browser or the incert-Mobile app. Your first login must be completed in the browser because you need to change your password. You can only use the app after doing this. Your login details are:
Username: email@email.com
One-time password for the first login:
System login URL: systemurl.myincert.com/admin
URL to enter when logging in to the app: systemurl.myincert.com/admin
If you have forgotten your password, click "Forgot password" on the login page in your browser to receive a password reset link by email.
Information on settlement and reimbursement
With incert's partner settlement, you can email each partner an overview of their redemptions. You can use our SEPA transfer file to transfer payments to partners. Relevant information for your partners includes, for example:
- How often settlements and reimbursements take place (monthly or quarterly)
- Which commission is deducted or retained
- Whether the amount is transferred directly or partner businesses need to issue an invoice
- A note that partners can view their redemptions themselves by logging in through a web browser (Redemption journal)
Sample text
Voucher redemptions are digitally allocated to your business. You can review them at any time in the "Redemption journal" menu item when logged in through a web browser. At the end of each quarter / month, you will receive an overview of your redemptions by email. This also shows the amount credited to you (redemptions minus commission) and the bank details to which the amount will be transferred.
Examples
The Murau region has created a dedicated page for potential partners to present the new voucher and its benefits:
https://murauer-regionsgutschein.at/gutscheinpartner/#Mitmachen