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To avoid email delivery issues, it is important that your domain is properly configured to authenticate email sending from our servers. Emails with vouchers and purchase receipts are sent by incert, but ideally, your address will appear as the sender for the customer. Without the correct settings for your domain, this could result in email rejection by the recipient.

A common cause of delivery issues is the absence of an SPF (Sender Policy Framework) record in the DNS settings of your domain. The SPF record is a DNS text record that specifies which mail servers are allowed to send emails on your behalf. Without this record, emails sent from our servers may be flagged as unauthorized by the recipient and subsequently blocked or sent to the spam folder.

What needs to be done?

To ensure smooth delivery of our emails, we kindly ask you to contact the person or team managing your domain. It is necessary to add an SPF record for spf.myincert.com in your domain settings.

If the sender's email address is reception@my-hotel.com, the record must be set on the domain my-hotel.com, even if the online shop for the voucher system is accessible via gutscheine.my-hotel.com, for example.

Here is an example of how the record could look:

v=spf1 include:spf.myincert.com ~all

If other services are already included, the record can be extended:

v=spf1 ipv4:10.20.30.40 include:another-service.com include:spf.myincert.com ~all