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If you use a separate WooCommerce shop in WordPress, your webshop customers can redeem incert vouchers themselves during the order process. The voucher is checked in incert and automatically redeemed in the background. In addition, a standardized incert value voucher can optionally be sold via the WooCommerce shop.

If you are interested in this type of interface, we would be pleased to hear from you at sales@incert.at. We provide the WooCommerce plugin free of charge. For support with the setup, we offer an hourly package. 

Redemption process

1. During the order process, the customer can enter a voucher code in the shopping cart by clicking “Apply voucher code”. 
2. WooCommerce checks the validity and available balance of the voucher in incert.  
3. The WooCommerce shop displays the voucher as a discount deducted from the total price. Optionally, several vouchers can also be redeemed for one order at the same time, or vouchers can be removed again. 
4. Once the order has been completed, the voucher is redeemed in incert by WooCommerce. 

Redemption example

Please note when redeeming vouchers

• Several vouchers can be redeemed per order.
• There is no mapping to services / items.
• Partial redemptions are possible. The remaining balance stays on the incert voucher and can be used for future redemptions. Incert package vouchers can also be configured so that partial redemptions are not possible.
• Vouchers without value, if sponsorship is managed without value, cannot be redeemed.
• Imported legacy vouchers in the incert system can be redeemed. However, redemption can also be blocked by incert if, for example, they were issued with trivial codes, such as consecutive codes.
• Whether vouchers that have expired for the customer, meaning they are past their validity date, or vouchers that have not yet been paid can be redeemed, can be defined in incert.
• In portal systems, it is possible to statistically assign the redemption to a business within the portal. A connected WooCommerce shop is mapped to one login / business.
• If an entire order paid with a voucher is cancelled, the voucher redemption is also automatically reversed via the interface. Partial amounts from redemptions can also be refunded in this process.
• The transfer of the order, including voucher redemption, from WooCommerce to other third-party systems is outside our sphere of influence. 

Sales process

1. In the WooCommerce shop, the customer can purchase a value voucher created by you and mapped to an incert voucher during setup.
2. Invoicing is handled via the WooCommerce shop.
3. The WooCommerce shop reports the order and successful payment to incert via the interface.
4. The incert system sends the voucher to the customer by email. This always takes place only after confirmation that the payment or order has been completed. 

Please note when selling vouchers

• In WooCommerce, customers cannot freely select the voucher value. The vouchers are created in WooCommerce at a defined price. You can also create any number of value vouchers in WooCommerce.  
• Only value vouchers can be sold.
• There is no personalization option for the buyer in WooCommerce. A defined dedication is printed on the voucher and cannot be changed by the customer.
• Please note that individual cancellations in WooCommerce of items connected to incert may not be transferred automatically, depending on the configuration of the incert voucher management system, and may therefore need to be entered manually in the incert Admin Panel. 

Setup

1. Contact beratung@incert.at
2. Installation and download of the incert plugin for WordPress https://wordpress.org/plugins/incert-coupons
3. Setup of the WordPress plugin. You will receive your incert credentials as part of the joint setup.
   
4. If incert vouchers are also to be sold in WooCommerce, you can create them according to the instructions. 
5. Activation of voucher code usage in the WooCommerce plugin
6. Test of the redemption and, if applicable, the sale