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Your guests can redeem vouchers directly in the DIRS21 booking process. The voucher is validated through incert and automatically redeemed in the background.

If you’re interested in this interface, we’d be happy to hear from you at sales@incert.at. The interface must also be commissioned through DIRS21.

Process

1. In the DIRS21 booking process, the guest can enter a voucher code in the “Voucher or promo code” field during the “Complete booking” step.
2. DIRS21 displays the voucher deduction in the “Redeemed vouchers” section of the booking. Multiple vouchers can be redeemed in one booking if needed.
3. Once the booking is confirmed, DIRS21 automatically redeems the voucher in incert.

4. The booking is then transmitted from DIRS21 to the PMS.

   Please note that incert only has visibility into the communication between incert and DIRS21. Any further processing (especially transfer to the PMS) lies outside our scope. We recommend confirming with DIRS21 how voucher redemptions are represented in your PMS and what data is transmitted.

5. The guest will also see the redeemed voucher details (name, code, and value) in the DIRS21 booking management interface.

Please note that we cannot offer support for actions taken in third-party systems. This description was created to the best of our knowledge. For further questions, please contact the system provider directly.

Example

Important Notes

• Multiple vouchers can be redeemed per booking.
• No mapping to services or items is performed.
• Partial redemptions are possible. The remaining balance stays on the incert voucher and can be used later. Package vouchers can also be configured to disallow partial redemptions. In such cases, DIRS21 informs the guest that the remaining value will not be refunded.
• Vouchers without value (e.g., sponsorship vouchers) cannot be redeemed.
• Imported legacy vouchers can be redeemed—unless blocked by incert (e.g. due to simple or sequential codes).
• The redemption of expired or unpaid vouchers can be controlled via incert settings.
• In portal systems, statistical assignment of redemptions to individual hotels is only possible if each hotel has its own DIRS21 customer ID.
• Guests can cancel their own bookings in DIRS21. If the rate was refundable, the voucher redemption is automatically reversed via the interface.
• Transferring bookings and redeemed voucher data to other third-party systems (especially the PMS) lies outside incert’s scope.