The following content is an automated AI translation from the German version.
During the initial project implementation, the requested shipping methods are configured according to your specifications. You can subsequently request changes to costs or settings at any time by contacting our service team at service@incert.at. In addition, the "Content" menu item contains shipping information text that you can edit yourself.
Shipping methods
Multiple shipping methods can be created that essentially work in the same way but are used differently by you. For example, two postal shipping methods can be enabled, one labelled "Registered mail" and the other "Priority shipping".
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System-wide settings |
Settings per shipping method |
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Free shipping threshold (order total in EUR) Maximum weight that can be shipped |
Countries where this shipping method is available Costs per shipping zone (group of countries) Whether the system-wide free shipping threshold applies |
Shipping costs
Costs can be configured for each shipping method per shipping zone (group of countries). These costs can also increase depending on the items ordered. To do this, a weight is assigned to each item. This can be the item's actual weight or a notional weight used solely to calculate tiered shipping costs.
We recommend keeping shipping costs as simple as possible. In most cases, two weight categories are sufficient, or a flat service and shipping fee can be charged. If you have specific requirements, incert also supports more complex configurations, as described below. Our service team will be happy to advise you on the best approach.
Example using notional weight categories for complex configurations:
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Desired pricing categories |
Weight to configure for the item | Configuration by incert |
|---|---|---|
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EUR 0 for specific items with free shipping EUR 2 for standard products EUR 8.90 for items requiring additional packaging effort EUR 20 for bulky goods |
Weight 0 for items with free shipping Weight 0.02 for standard products Weight 2 for items requiring additional effort Weight 200 for bulky items |
For a total weight from 0 to 0: EUR 0 For a total weight from 0.02 to 1.99: EUR 2 For a total weight from 2 to 199: EUR 8.90 For a total weight of 200: EUR 20 Maximum weight of 300 to allow only 1 bulky item, while still allowing other items to be shipped with it. |
Free shipping threshold
A system-wide order total can be configured above which shipping costs are waived. Individual shipping methods (e.g., EMS / express shipping) can also be excluded from this rule.
Shipping status
incert can configure a shipping status for each shipping method, which is displayed in the order list for orders using that method. By default, we use "To be shipped" for all postal shipping methods. This can be manually changed to "Shipped" to help you keep track of orders.
Shipping text
- You can find your general description of shipping costs in the Content manager menu item.
- You can find the label and description displayed during checkout in the Checkout texts menu item. If you cannot see this menu item, send your requested changes to service@incert.at or ask our service team to enable the menu item.
Mixed shipping
If Print@Home items (vouchers or tickets) are purchased together with other items (e.g., products or cards), mixed shipping can also be configured. In this case, the Print@Home items are sent immediately by email, and shipping costs are charged for the rest of the order.