The following content was translated using AI and reviewed by our team. Please note that some images are still being updated.

Vouchers are redeemed within incert, where the user selects the guest to whom the redemption should be assigned in Guestline. The receptionist continues working in incert during the redemption process, but the transaction is posted directly to Guestline.

If you are interested in this interface, we’d be happy to hear from you at sales@incert.at. 

Process

1. On the incert redemption interface, a search field is shown where the guest's last name can be entered.
2. As the user types, the system displays bookings matching the entered name. The correct guest can then be selected.
3. The voucher is redeemed in incert.
4. The redemption is sent from incert to Guestline and posted as a credit or invoice deduction to the selected guest’s folio.

Please note that we cannot provide support for actions performed in third-party systems. This description has been created to the best of our knowledge. For questions or further clarification, please contact the system provider directly.

Example

This example shows how a voucher is redeemed in incert. The user searches for “bach” in the incert interface, which displays guests with “bach” as part of their name. After selecting the correct guest, the invoice could be chosen (not possible in the test environment). By clicking "Partially redeem" or "Fully redeem", the voucher is redeemed in incert and recorded on the selected invoice. In the video, “MEWS” is selected instead of “GUESTLINE” since the process works identically for both integrations.

Important Notes

• The payment code "Voucher" must be set up in Guestline.
• The voucher is processed as a payment method. There is no mapping to services, items, or tax rates.
• Partial redemptions are supported. The remaining value remains on the incert voucher and can be used for future redemptions.
• Vouchers with no monetary value (e.g. sponsored vouchers without value) cannot be redeemed.
• To set up this interface, an order must be placed with incert. Additionally, activation must be arranged through Guestline. This must be done either via your Guestline sales contact or, if you’re in the implementation phase, through your Guestline project manager. The Guestline service team cannot handle the interface setup.