The following content is an automated AI translation from the German version.

Vouchers are redeemed in incert and, during redemption, the guest to whom the posting in Oracle OPERA should be assigned is selected. The receptionist therefore continues to work in incert for the redemption process, but a direct transfer to OPERA takes place.

If you are interested in this interface, we would be happy to hear from you at sales@incert.at. OPERA must provide OHIP, and we require the ability to create an interface user.

Process

1. On the incert redemption screen, a search field is displayed where you can search by the guest’s last name or confirmation ID.
2. When entering a value, the system displays bookings matching this name or ID. Only entries with the status CheckedIn, InHouse, or DueOut* are shown.
3. The voucher is redeemed in incert.
4. The redemption is sent from incert to OPERA and posted onto the guest’s bill as a credit / invoice deduction.

*It is also possible to include reservations with the status “Arrival”. However, OPERA must have “Pre Stay Charging” enabled, as OPERA otherwise does not allow postings on future reservations. If you want future reservations to be considered for redemption postings, ensure that “Pre Stay Charging” is active in OPERA and contact service@incert.at to enable the feature in incert as well.

Example

The example shows how a voucher is redeemed in incert. In this case, searching for “tien” displays guests with “tien” as part of their name. Alternatively, a confirmation number could be used. After selecting the desired booking, clicking “redeem partially” or “redeem voucher fully” completes the redemption in incert and posts it to the selected invoice.

Important Notes

• The voucher is deducted as a payment method. No mapping to services, items, or tax codes occurs.
• Partial redemptions are possible. Any remaining balance stays on the incert voucher and can be used for future redemptions.
• Vouchers without value (e.g., value-free sponsorship vouchers) cannot be redeemed.
• For portal systems operating in a multi-property setup, redemptions can be assigned to the correct hotel. This is only possible with the redemption posting interface described here. The separately offered posting interface is not multi-property capable.
• If redemptions are reversed in incert, the corresponding correction posting may need to be created manually on the OPERA invoice, as OPERA does not allow certain postings to be entered via interface.

Optional: Integration of the Incert redemption interface as a UDF

This integration option is currently in beta. Multi-property systems are not currently supported yet, but this is already in development.

Optionally, it is possible to link the incert redemption interface in the billing window in Opera as a UDF (User Defined Field).

If you are interested in this function, please contact service@incert.at or mention it at the start of the interface setup to your project manager so that the necessary authorization settings can be configured.

The further setup is carried out by your Opera admin or installer:

1. Navigate to "Settings" via the menu in Opera and set the Customization Mode to Chain Level.
   
2. Open any reservation and switch to the Billing screen.
   
3. Click the gear icon and select the "Customize" option.
   
4. Select "Add Field" - "Flex Field" - "Add Link".
   

5. Set the name, type, and visibility as required and enter the following link in the "Destination" field: 

   https://[PLACEHOLDER]/api/oracleHospitality/voucherRedeemIntegration?property=#{PageComposerELSb.property}&user=#{PageComposerELSb.userName}&reservationNumber=#{bindings.ResvNameId.inputValue}&confirmationNumber=#{bindings.ConfirmationNo.inputValue}

   The value to use instead of the placeholder will be provided to you by your project manager or the Incert support team.
   

6. Save the change.
7. Test the setup by opening the link. A window for entering the voucher code should open.