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Redeem vouchers and cards directly in Protel. To do so, the "C-KIT interface for external voucher redemption" is required in Protel. When the "Redeem external voucher" menu item is selected in Protel, the system checks the voucher’s validity and redeemability in incert and processes the redemption. This means there is no need to access incert separately for the redemption.

If you are interested in this interface, feel free to contact us at sales@incert.at. The redemption interface ("C-KIT IFC") must also be commissioned via Protel or your installer.

Process

1. In Protel, a button labeled "Redeem external voucher" is displayed.
2. Clicking this button opens a window where the voucher code can be entered.
3. Protel then searches for the voucher in incert and displays its validity and current balance. The voucher can then be used as a payment method.
4. Protel marks the voucher in incert as redeemed or partially redeemed.

Please note that we cannot provide support for actions in third-party systems. This description was created to the best of our knowledge. For further questions, please contact the system provider directly.

Example

Important notes

• Protel supports the redemption of value or multi-purpose vouchers (typically managed with 0% VAT). The voucher is processed purely as a payment method—there is no mapping to services or items in Protel.
• The required interface is only available for on-premise installations. Protel Air is not supported.
• Partial redemptions are supported. The remaining value stays on the incert voucher and can be used for future redemptions.
• Vouchers with no value (e.g. sponsorship vouchers without defined value) cannot be redeemed.
• In portal systems using a Protel multi-property setup, voucher redemptions can be statistically assigned to the correct hotel in incert. This is essential for accurate partner settlement. However, Protel only enables such assignment from workstations with a fixed IP address (usually only front-office PCs).