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The login structure in the incert system allows for three levels of access. The top level has a system-wide overview. The middle level is used for grouping into sections, each with its own overview. The lowest level consists of named logins, which are used for voucher issuing and redemption.
This explanation is for illustrative purposes only. The actual user structure will be defined together with your incert project manager during implementation.
Structure & options
- System-wide admins: These logins have access to all data (e.g., all orders and redemptions across all areas and users). Their access can be limited to specific menus (e.g., statistics only, item management only, or user administration only). Typical system-wide users are “Admin” or “Accounting”. These are created exclusively by incert.
- Sections / Section admins: A section is represented by a login that oversees that specific area. A “section admin” can view statistics and manage users for their own section (independent of system-wide admins). In a hotel chain, for example, each hotel would be a separate section. For a single hotel, sections could be defined for “Reception”, “Spa”, etc. These are created exclusively by incert.
- Users assigned to a section: These (usually personalized) logins are used exclusively for operational tasks such as issuing or redeeming vouchers. They can be created by either a system admin or the respective section admin. Read how to create users. During creation, a role is selected, which determines the user’s permissions. incert can define custom roles for you (e.g., a role “Trainee” that allows viewing vouchers but not redeeming them).
- Generic user: These logins are not personalized and can be labeled as “Reception”, “Statistics”, or “Hotel 1”, for example.
- Personalized user: These logins typically include the employee’s name (or POS station name). However, generic labels like “Spa Reception” can also be used.
Examples
| Single property (hotel, spa, cable car) with different sections | In this example, the business is divided into several sections. In smaller businesses, this level of detail may not be necessary. |
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| Portal of a hotel chain with a headquarters and individual hotels |
In this example, each hotel is a separate evaluation unit, and individual employees or POS stations within those hotels can also be tracked separately. This allows you to generate statistics at both the section (hotel) and user level. |
Click image to enlarge. |
| Portal of a tourism board or marketing group with external partners |
In this example, the external partners are set up at the lowest user level. They can be managed directly by the portal operator. Each partner receives a separate login per business. |
Click image to enlarge. |