The following content is an automated AI translation from the German version.

On-site issuance of vouchers and tickets is subject to specific receipt requirements depending on the country of the system operator.

This article describes the technical implementation provided by incert. The respective shop operator is responsible for issuing receipts correctly.

Situation in Austria

In Austria, on-site sales paid for using cash or equivalent payment methods (including, for example, on-site credit card payments) are subject to the Cash Register Security Ordinance (RKSV), and receipts must be issued through a cash register. Value vouchers, stored-value cards, and orders that do not generate revenue are exempt. If other items are sold on-site through incert (particularly tickets and single-purpose vouchers, but also, for example, shipping fees) and an RKSV-compliant receipt is required, a digital cash register can be ordered from incert.

If an order is subject to the RKSV but no digital cash register is active in the system, the system does not issue a receipt and indicates that the receipt must be issued through a cash register:

Situation in Germany

In Germany, on-site sales are subject to the Cash Register Security Ordinance (KassenSichV), and receipts for on-site sales must be recorded using a so-called "Technical Security System" (TSE). If a TSE-compliant receipt is required, a digital cash register can be ordered from incert.

If an order is subject to the KassenSichV but no digital cash register is active in the system, the system still issues a receipt. However, this receipt is intended for internal records only and includes a printed note stating that it is not a customer receipt compliant with the KassenSichV:

Digital cash register

In cooperation with A-Trust (in Austria) and Fiskaly (in Germany), incert offers a digital cash register module. This allows you to generate correctly signed receipts directly in incert. Whether this is useful depends on how you use your system:

• If incert is used exclusively for online sales, you do not need a cash register module. If sales are also made on-site (for example, with cash or credit card payments), the customer must be provided with a compliant receipt.
• If on-site sales are already always recorded immediately in your cash register or PMS and you intend to keep this workflow, a signed receipt will most likely be generated by those systems.
• If you want to use a receipt from incert for every transaction, we recommend ordering the cash register module to avoid additional steps for your staff. If you are interested, we would be happy to hear from you at beratung@incert.at.