The following content is an automated AI translation from the German version.

incert offers interfaces to accounting systems (BMD, DATEV) and hotel management systems (Protel, Fidelio, Opera, etc.), among others. If you have accounting issues or questions, our service team is available to assist you at service@incert.at. You can also check accounting entries directly in the system if problems or discrepancies occur. 

The "Export accounting entries" and "Interface data" menu items are only available in systems for which an accounting interface has been ordered and activated. If you are interested in such an interface, we would be happy to hear from you at beratung@incert.at.

Checking entries and identifying missing entries

If accounting entries are missing from the export or have not been transferred, this is usually due to a missing account. For a new item, the account may have been overlooked during setup. It is also possible that an account has never been configured for the payment method used.

However, if a PMS interface (e.g., Protel, Fidelio, Opera) stops transferring any accounting entries from a certain point onwards, the PMS is most likely no longer accessible to incert. First, ask your IT department whether any changes have been made (e.g., to the local network), and then inform incert.

In the "Interface data" menu item, you can trace all attempts to create an accounting entry.

1. Successful accounting entries (status 100)
2. Failed accounting entries that could not be exported (status 90 or status 50)
3. A missing account – in this case, the account for the "Gift card" item.

Accounting entries that have not yet been exported have status 0 and will be included in the next export if the account and offsetting account ("Account ID" and "Department Code" columns) are filled in.

Reprocessing missing entries

You can reprocess missing accounting entries yourself:

1. Go to the Interface data menu item
2. Fill in the missing data for the accounting entry using the pencil icon
3. If necessary, also change the status (only entries with status 0 will be reprocessed).
4. To reprocess missing entries, either generate them in the "Export accounting entries" menu item (for BMD / DATEV accounting interfaces) or trigger the transfer using the envelope icon (for PMS accounting interfaces such as Protel / Fidelio / Opera).
5. Remember to configure the missing account for future accounting entries. Missing product accounts can be configured for the relevant item in the "Items & Categories" menu item. For other missing accounts (such as payment methods or shipping costs), please contact service@incert.at